Microsoft boss says company is working to 'win back fans'
Microsoft boss Satya Nadella acknowledged during an earnings call that the company needs to 'win back' its fans, particularly regarding its consumer business. The company has faced criticism over the quality and stability of its flagship operating system, Windows, which has over 1.6 billion monthly active devices. Microsoft has addressed quality control issues, including a recent patch for a 0-day exploited by Russian spies, but ongoing problems persist. Earlier this year, Microsoft's Windows boss, Pavan Davuluri, promised improvements in reliability and stability, reducing the prominence of Copilot, and being more thoughtful about AI integration. However, disillusioned users, including some longtime enthusiasts, have begun looking elsewhere. Microsoft's financials remain strong, but Nadella's comment signals a need for immediate change. The company is actively working to improve its processes, though skepticism remains about its ability to regain customer trust. Microsoft's Azure Local has been upgraded for large-scale sovereign clouds, and its AI investment has been increased by $25 billion to cover rising component costs. Additionally, Microsoft's GitHub faced criticism for unreliability, prompting early adopter Mitchell Hashimoto to withdraw his project. Admins also report ongoing quality control issues in Windows.
Source: theregister.com